Items ordered in Thailand can only be delivered with an address in Thailand only. 

If you would like to order something while you are abroad, change the shipping location to match your current location and provide a local delivery address. 

We offer free standard delivery with no minimum purchase. After confirming your order, we will deliver your purchase within 1-3 working days (Bangkok) and 2-5 working days (outside Bangkok). We deliver Monday-Saturday, excluding public holidays.

While your order is being packed and processed, you’ll see ‘In Progress’ in your Order History. Once your order has been shipped, we will send a shipping confirmation email to let you know. This will include a tracking link for your parcel, so you can follow its progress from us to you.

Once your order has been placed, it is not possible to amend/add any items included in the order or change the recipient details or delivery address. However, it may be possible to cancel the order if you call our Customer Service team within one hour of making the purchase.

You can choose to pay using Visa, Mastercard, JCB, UnionPay directly at the checkout. You can also pay using LinePay or with TRUE money. Payment will be taken as soon as your order is confirmed and transactions are encrypted for your safety.

On the Shopping Bag page, you’ll see ‘Got a promotion code?’ under Order Summary. You can enter the code here before proceeding to Checkout. If the code isn’t working, please check it has been spelled correctly and no extra spaces or characters have been added.

Yes, we offer discounts during sale periods and one-off promotions.

If something isn’t quite right, you can return your parcel to us within 30 days. Once your return has been received and processed, you’ll be sent a confirmation email to let you know.

You are always welcome to return items within 30 days to all COS stores in Thailand. All returns in store are free. To return your online purchase in store, you will need to bring your return slip along with the item(s) you wish to return.

Refund: You will be refunded to the same payment method you used at the purchase.

Exchange: We allow an exchange to other items at the same price only.

You are always welcome to return items within 30 days to our warehouse in Thailand. In order to do this, you will need to make arrangements to deliver your item to our warehouse. You can easily arrange for a courier for your return by yourself via any Thai courier service portal. To return your online purchase to our warehouse, you will need to send your return form filled along with the item(s) you wish to return.

We have provided you a sticker in the package with the warehouse address. This can be used when you return to the warehouse.

You can find our full size guide online here which includes a size conversion chart, measurements per size and information on how to compare your measurements. If you are unsure, remember we always offer free returns so you are welcome to try more than one size, and return those which aren’t the best fit.

Quality is very important to us. Offering reinvented classics and wardrobe essentials, we create pieces that are made to last beyond the season. Traditional methods and new techniques merge to form timeless, understated collections. With the right care, we expect our pieces to remain a part of your wardrobe for years. You can find our full guide to product care here.

How you should care for your products depends on the material they are made from. We have detailed guides for different wools and knits, cotton, silk, linen and leather here.

While we don’t have a specific maternity range, some of our garments are designed with more relaxed and comfortable fits. You can find more information on the fit of the product in the description and in our online size guide. We always welcome feedback on our collections. If you can’t find the size for you, please let our Customer Service team know.

We know how important it is for a garment to fit properly and feel right, so we take time to explain a garment’s fit, style and material on each item’s page. If you do have any other questions relating to fit, materials or want specific measurements, please contact Customer Service who will be happy to advise you. If they don’t have the information to hand, they’ll be sure to get back to you as soon as possible.

Our online store locator lists all our stores, along with their opening hours and contact details. We hope to see you soon!

Of course, our stores are always happy to hear from you, so please do get in touch. You can find all contact details in our store locator here.

Returns can be made to any store within the same country of purchase. You can find the conditions of return on your purchase receipt, or the store team will be happy to advise further. Please note that we cannot accept returns in a different country than the purchase was made.

At COS, sustainability means always having longevity in mind. We achieve this through our considered approach to high quality, durability and functionality. Quality is our essence, from the fibres chosen in our garments to the customer experience and everything in between. Everything matters in the way we work, care and create things so each piece will last beyond the season. We are working hard to make conscious choices about the materials we use and our production methods, and all our suppliers must comply with our code of conduct. For more information on the group’s policies, please visit the H&M group sustainability page.